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Privacy and SMS Texting Policy

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Privacy and SMS Texting Policy

Effective Date: July 1, 2026

VIP Community Mental Health Center values your privacy. This policy explains how your information is collected and used, and sets out the specific terms that apply when you opt in to receive SMS (text) messages from us. This statement is available at the bottom of each page of our website.

A note on health information: Protected health information (PHI) that VIP maintains as a healthcare provider is governed by our Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices and applicable California law, including the Confidentiality of Medical Information Act (CMIA). This website Privacy Policy applies to information collected through our website and does not modify or replace our Notice of Privacy Practices.

Part I: Privacy Policy

Categories of Information We Collect

This notice applies to information collected or submitted through our website. Depending on how you interact with our site, we may collect:

  • Information you provide directly, such as your name, email address, mailing address, telephone or mobile number, and any information you include when you contact us or complete a form on our site.
  • Information collected automatically, such as your IP address, browser type, device information, pages visited, and similar usage data, which may be collected through cookies or comparable technologies.

We do not knowingly collect more information than is necessary for the purposes described below.

The Way We Use Information

We use the information you provide to contact you about your request, services, or communications you have subscribed to. We use return email addresses to answer the messages we receive from you and for our communications. We do not sell your personal information, and we do not share it with outside parties except as described in this policy. We never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you the opportunity to opt out or otherwise stop such unrelated uses.

Categories of Third Parties

We may share information with service providers who perform functions on our behalf (for example, website hosting, email delivery, or messaging platforms) solely to provide the services described in this policy. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Reviewing or Changing Your Information

You may review, update, or request changes to the personal information you have provided to us by contacting us using the information in the “How to Contact Us” section below. We will respond to your request consistent with applicable law.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting that lets you signal a preference not to have your online activity tracked. Our website does not currently respond to DNT signals, and we treat all visitors’ information in accordance with this policy regardless of any DNT setting.

Our Commitment to Data Security

To prevent unauthorized access and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our efforts to secure this data are ongoing.

Our Commitment to Children’s Privacy

Children’s privacy is especially important. We never knowingly collect or maintain information at our website from those we actually know are under 13, and our website is not structured to attract anyone under 13. Health information relating to the minors we serve is handled as PHI under HIPAA and CMIA, as described above, rather than under this website Privacy Policy.

How to Contact Us

You may contact us about this policy or to review or change your information at:

Part II: SMS Texting Terms & Conditions

These terms apply specifically to our SMS (text) messaging services and complement the Privacy Policy above. By opting in to receive SMS messages from us, you agree to the following.

1. Program Description

We provide SMS messaging services for appointment reminders and confirmations, service-related notifications and updates, and account-related messages. Messages may be sent using an automatic telephone dialing system or similar technology.

2. Opt-In Consent

By providing your mobile number and opting in, you expressly consent to receive SMS messages from us, confirm that you are the authorized user of the number, and understand that consent is not a condition of purchase.

Opt-in may occur via web forms, paper forms, documented verbal consent, or keyword/text-based opt-in (e.g., texting a keyword).

3. Message Frequency

Message frequency varies based on user interaction. You may receive recurring messages related to your account, appointments, or promotions.

4. Message & Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan.

5. Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation message and will no longer receive SMS messages unless you opt in again.

6. Help & Customer Support

Reply HELP for assistance, or contact us:

7. SMS Data Use & Privacy

Consistent with our Privacy Policy, information collected through SMS is used only for service-related communications. We do not sell, rent, or share SMS opt-in data with third parties for marketing purposes. We may share information with service providers (e.g., messaging platforms) solely to deliver SMS communications.

8. Supported Carriers & Delivery

SMS messaging is supported by major U.S. carriers (e.g., AT&T, Verizon, T-Mobile). Delivery is not guaranteed and may be affected by carrier filtering, network availability, or device limitations.

9. Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

10. Prohibited Use

You agree not to use this service for unlawful, abusive, or fraudulent purposes; unauthorized or unsolicited messaging; or any activity that violates applicable laws.

11. Recordkeeping & Compliance

We maintain records of opt-in consent in accordance with applicable laws and industry guidelines.

Changes to This Policy

We may update this Privacy and SMS Texting Policy at any time. Updates are effective upon posting, and the “Effective Date” above will reflect the date of the most recent revision. If we make material changes, we will take reasonable steps to notify you, such as posting a notice on our website.

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